Complaints and suggestions

Article 19 of the royal decree 951/2005 of 29 july, which establishes the overall framework for improving the quality in the General state administration. Complaints in accordance with the provisions of this royal decree will, in any case, the characterization of administrative appeal or submission interrupted the deadlines set in the current regulation. These complaints do not hinder in any way the exercise of the remaining actions or rights that, in accordance with the rules and regulations of each procedure, to exercise those that may be interested in the proceedings.

The complaints and suggestions for the purpose of feedback from users and improve the quality of services provided by the ministry of industry and tourism.

Electronic submission of complaints and suggestions

Complaints and suggestions presented must be subscribed to the electronic signature.

Make a complaint or suggestion

Instructions to complete the form of electronic submission of complaints and suggestions [PDF] [48 KB]

You can also use any channels of communication available to it on this page: