Share

detalle-procedimientos

Debido a labores de mantenimiento informático, la tramitación de procedimientos a través de la Sede Electrónica podrá sufrir interrupciones el 7 de marzo de 2026 entre las 8:00 y las 20:00 horas.
BACK
Description
Submission of complaints and suggestions
Access Mode
Cl@ve
Management Centre
Under Secretariat for Industry and Tourism - E05034701
Directorate General
Unspecified
Management unit
S. G. Of the General Inspection Services and Relationship with Citizens
Topic
Complaints and suggestions

Submission of applications

Term of the proceedings
Continuing, since 9/3/2005In time

Regulatory

Royal Decree 951/2005 of 29 july (BOE 03/09/2005)

establishing the terms of reference for quality improvement in the General state administration.

Access procedure

Cl@ve

Additional information

Request for information by e-mail: quejasysugerencias@mintur.es

Management Information System Procedures

S.I.A. Code: 991077
Complaints and suggestions

Información sobre tratamientos de Datos de Carácter Personal

S.I.A. Code: 991077

Información básica de Protección de Datos

Responsable del Tratamiento - 1º Nivel
Subsecretaría de Industria y Turismo
Finalidad del Tratamiento
Facilitar el ejercicio del derecho de los ciudadanos a la información pública según la Ley 19/2013 y a la presentación de quejas y sugerencias en relación con el funcionamiento de los servicios del Ministerio, así como facilitar el acceso a otros servicio
Base Jurídica del Tratamiento
RD 951/2005,Ley 19/2013
Información adicional y derechos
Puede consultar información adicional y sobre el ejercicio de sus derechos en: https://www.mintur.gob.es/es-es/proteccion-datos/

Más información

Information on treatment of Personal data

Basic information data protection

The personal Level - 1
State secretariat for industry
Goal of treatment

Data collection at the national level on inspections, maintenance, breakdowns and accidents of elevators, considering the provisions of the Royal Decree 355/2024, of 2 april, which approves the Supplementary Technical Instruction ITC AEM 1 "Lifts ’. This law regulates the commissioning, modification, maintenance and inspection of the lifts, as well as promoting the safety of existing elevator park. Such data will serve to assess the effectiveness of security measures implemented and to identify areas for improvement in the legislation, as well as in the management and operation of the lifts in the entire national territory.

Legal basis for the Treatment
Royal Decree 355/2024, of 2 april, which approves the Supplementary Technical Instruction ITC AEM 1 "Lifts ’, which regulates the commissioning, modification, maintenance and inspection of the lifts, as well as the safety of existing elevator park
Additional information and rights
Additional information is available and on the exercise of their rights in:https :// www.mintur.gob.es/es-es/proteccion-datos/